Stelfast® Terms & Conditions

QUANTITIESContainer quantities listed in our catalog are for reference purposes only. Actual quantities may differ and should be confirmed at the time of order placement.

RETURN POLICYNo returns will be accepted without an authorization number provided by customer service where goods were purchased from. Returned goods must be in original containers. A 15% restocking charge will apply on returns that are made within 30 days of shipment.

CUSTOMER PART NUMBERS Stelfast® does not certify to customer's part numbers.

MODIFICATION AND PLATINGProducts which are modified or altered in any way by sources other than Stelfast® are not returnable.

SPECIAL ITEMSAll goods made to customer's sample or drawings are subject to shipment of 10% over or under quantity ordered. Orders for special items or non-standard products cannot be cancelled, and are not subject for return.

NO-CANCELLATIONUpon acceptance by Stelfast® the customer's order may not be cancelled. If customer cancels order or refuses to accept shipment it shall be responsible for and shall be liable to Stelfast® for all damages, costs and expenses, including attorney fees and collection costs, incurred by Stelfast® as a result of customer cancelling its order.

CLAIMSAll claims, for any reason, must be in writing and received by Stelfast® within 10 days from receipt of material. Stelfast®'s sole obligation for any and all claims, whether for breach of contract, warranty, tort (including negligence), or otherwise, shall be limited to Stelfast®'s replacing material that does not conform to specifications, or at Stelfast®'s option, to refund the purchase price of the material. In no event shall Stelfast® have any liability for damages in connection with the sale of goods in an amount exceeding the purchase price of the materials sold, and Stelfast® shall have no liability for incidental or consequential damages. The customer will indemnify and hold Stelfast®, Inc. safe and harmless against any prosecution or suit arising from or prompted by the use of any products supplied by Stelfast®, Inc. Typographical and clerical errors are subject to correction. All prices and charges are exclusive of excise, sales, use or like taxes or any duties or tariffs, including anti-dumping or countervailing duties or tariffs, that may be imposed upon the seller, sale or delivery of the parts sold hereunder. If such tax, duty or tariff must be paid by Stelfast® or if Stelfast® is liable for the collection or payment of such tax, the amount thereof shall be in addition to the amounts for the parts sold. Buyer agrees to pay all such taxes, duties or tariffs or to reimburse Stelfast® therefore upon receipt of its invoice. If Buyer claims exemption from taxes, duties or tariffs, Buyer shall save Stelfast® harmless from and against any such taxes, duties or tariffs, together with any interest or penalties thereon which may be assessed if the parts are held to be taxable. Buyer is responsible for all costs associated in collecting these taxes, duties or tariffs.